Terms & Conditions
Terms and conditions
This document tells you information about us and the legal terms and conditions on which we sell any of our products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from us. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.
Please note that some of the terms below (where specified) only apply to you if you are a consumer (i.e. not a business) and other terms only apply to you if you are a business customer. Unless otherwise specified, all other of the terms set out below apply to you regardless of whether you are a consumer or a business customer.
Our business and website is based on supplying business to business rather than supplying consumers.
Direct Workwear is a trading name of Syrol Ltd. Registered in England 5882511.
97 East St
The images of the Products on our website, or in catalogues or other sales literature, are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee accurate colour reproduction. Your Products may vary slightly from those images.
The packaging of the Products may vary from that shown on images on our website, or in catalogues or other sales literature.
Details, descriptions and specifications on our website, or in catalogues or other sales literature, are intended as a guide to give a general approximation of the goods.
All Products are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available. In such circumstances you may either cancel your order or retain your order and we will process your order as soon as we have the relevant Product in stock.
We reserve the right to stop selling, or make changes to the specification of, the items shown on our website, catalogues, or other sales literature at any time.
You are responsible for checking the accuracy of any order that you place, and the completeness and accuracy of any specification which we may agree with you.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. We do not guarantee that our site will be secure or free from bugs or viruses.
If you choose, or you are provided with, a user code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Whenever you make use of a feature that allows you to upload content to our website the following terms apply:
Any contributions made by you must be accurate and must not contain any material which is defamatory, obscene, offensive, abusive, untrue, misleading, or which infringes the copyright, trade marks or other intellectual property rights of any other person.
You will be liable to us and indemnify us for any breach by you of the warranty set out above.
Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
We have the right to remove any posting you make on our site for any reason whatsoever.
In the event that you require us to produce any Products to your specification, you shall be responsible for ensuring that the accuracy and correctness of that specification.
You agree that you have obtained all necessary licenses, consents, and permissions required in order to commission us to supply bespoke Products to you.
You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by us in connection with any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our use of any specification provided by you. This clause shall survive termination of the Contract.
For the avoidance of doubt, nothing in these Terms assigns any of our intellectual property rights to you.
We allow printing & embroidery to be ordered online for some products. To do this we make an initial charge of £3.00 + VAT (the average price for printing and embroidery). Once we have seen your logo, we will be able to quote an accurate price. Should the cost of the logo be more or less that £3.00 we would adjust your invoice accordingly. Set up fees will also be charged if there are less than 12 garments.
Where you require us to produce samples, we reserve the right to charge you a fee which we will agree with you in advance.
If you are a consumer
As a consumer, you have legal rights in relation to Products that are faulty. Nothing in these Terms will affect these legal rights.
If you are a business customer
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our website to purchase Products.
How the contract is formed between you and us
You are responsible for ensuring the accuracy and completeness of your order before submitting it to us. Please take the time to read and check your order before submitting it.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Our right to vary these terms
We may revise these Terms from time to time for any reason.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
Whenever we revise these Terms, the most up to date version of them will be uploaded to our website.
Your consumer right of return and refund
If you are a consumer, you have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
However, this cancellation right does not apply in the case of any custom-made products, or products made to your specification or clearly personalised, such as embroidered or printed products.
If the Products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day you receive the Products.
To cancel a Contract, please contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org, by sending a letter to Direct Workwear, 97 East St. Huddersfield HD3 3NF, or by telephone. You may wish to keep a copy of your cancellation notification for your own records.
You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible.
If you have returned the Products to us because they are faulty we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. You must contact us first to arrange for the faulty items to be returned. Returned items must be sent by 2nd class post, or standard royal mail with proof of posting. We will only refund the cost of postage when this method of return is used, or when we arrange collection ourselves.
We usually refund onto the same method of payment used for the order.
You must return the Products to us at Direct Workwear, 97 East St, Huddersfield. HD3 3NF as soon as reasonably practicable.
Unless the Products are faulty you will be responsible for the cost of returning the Products to us;
You have a legal obligation to take reasonable care of the Products while they are in your possession.
Our returns policy - Consumers
If for any reason you wish to return or exchange an item, please ensure the following conditions are met. You are returning an item within 14 days of receiving it. We will not accept returns after this period unless faulty. Item must be unworn, unwashed and in its original packaging. The item must be in the same condition as when you received it and in a resalable condition. We cannot accept returns of garments that have been personalised with embroidery, printing or made to your design
You can return any item that you are not happy with within 14 days of receipt except:
If the item has been worn or washed.
If the item has been personalised with embroidery or print.
If the item has been made bespoke to your design.
Please note that most of the garments we supply are personalised, and we cannot accept returns unless the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
We will either credit the card that you used to make payment for your item, or we’ll credit your account. We will refund or credit the cost of the products and the basic part of the delivery charge. Any premium delivery charges will not be refunded.
If the returned items are faulty, we will cover the postage costs. Please contact us to arrange collection – we will only cover costs of 2nd class royal mail with proof of postage, or we will arrange for our own courier to collect.
Any delivery shortages or shipping damages must be reported to us within 3 working days.
Our returns policy – Business Customer
Please ensure you have selected the correct size and quality of garment, as no refund can be allowed for worn, printed or processed garments. We can send plain garment samples out to check sizing’s / quality before printing / embroidery if required.
Direct Workwear are under no obligation to accept return of perfect garments correctly supplied.
Returns are at the discretion of Direct Workwear, and are only accepted by prior arrangement. A minimum 10% handling and administrative charge will be made together with carriage costs should the garments be returned.
Under no circumstances whatsoever will soiled, worn, printed, embroidered or processed goods be accepted back as returns.
If goods have been sent incorrectly, please contact the Direct Workwear Team to arrange a return.
Faulty goods must be returned within one week of supply, with the fault clearly indicated. You must contact us first to arrange for the faulty items to be returned. Returned items must be sent by 2nd class post, or standard royal mail with proof of posting. We will only refund the cost of postage when this method of return is used, or when we arrange collection ourselves.
Claims for shortages and damages must be made within three days of receipt..
Claims for non-delivery must be made within three days of despatch.
Delivery is taking longer than usual - please allow up to 3 weeks.
The Products will be your responsibility from the completion of delivery.
Delivery will depend on the garment ordered and whether printing or embroidery is required. Plain garments are usually despatched within 2-7 days. Garments that require printing or embroidery are usually despatched within 2-3 weeks, after approval of your logo.
All delivery times are to be treated as estimates only. No liability is accepted for any loss arising from delay or error in the delivery of goods
Delivery is charged at £6.95 + VAT - Mainland UK only.
Next day delivery orders must be placed before 12 Noon. Next day delivery is not available for garments with a logo.
Mainland UK does not include some postcodes in Scotland. The following postcodes incur additional charges:
Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Additional charges will apply to other destinations such as Ireland, Off shore Isles, Scottish Highlands.
Additional charges will also apply for premium delivery, such as before 10am, before Miday and Saturday delivery.
You own the Products once we have received payment in full, including all applicable delivery charges.
If you are a business customer and we agree that you will collect the Products from our premises, the following terms shall apply:
You shall collect the Products within 3 business days of being notified that the Products are ready for collection;
If you fail to accept delivery of the Products within 3 business days of being notified that they are ready, then, except where such failure or delay is caused by an Event Outside Our Control or our failure to comply with our obligations under the Contract:
(a) delivery of the Products shall be deemed to have been completed at 9.00 am on the third business day after the day on which we notified you that the Products were ready; and
(b) we shall store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance).
If 10 business days after the day on which we notified you that the Products were ready for delivery you have not accepted delivery of them, we may resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs, account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.
we do not currently offer a delivery services outside of the UK from our website.
In the event that we agree to deliver Products to you at a location outside of the UK, the following terms shall apply:
Unless with otherwise agree with you in writing, you will be responsible for payment of any import duties and taxes.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
Price of products and delivery charges.
Unless otherwise specified our prices are exclusive of VAT. On our website we generally specify both VAT exclusive and VAT inclusive amounts. Where any of our prices are communicated without specifying whether the price is inclusive or exclusive of VAT, the price excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges.
If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Tax Charges Vat is charged at 20%. Some garments may be exempt from VAT.
How to pay
Unless we otherwise agree in writing, you can only pay for Products using a debit card or credit card, bacs payment or by cheque. We accept the following cards: Visa, Maestro, Connect, MasterCard and Delta.
Unless we agree a credit facility with you, payment for the Products and all applicable delivery charges is required in advance.
If you are a business customer and have not made any payment due to us under the Contract by the due date for payment:
We may suspend or cancel future deliveries of Products;
We may cancel any discount offered to you;
You shall pay interest on the overdue amount at the rate of 8% per annum above the Bank Rate of the Bank of England from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay us interest together with the overdue amount; and
We may charge you a reasonable administration fee in respect of any costs incurred by us in relation to the collection of any payment which is due to us and which you have not paid within 45 days of the due date for payment.
Our liability if you are a business
Nothing in these Terms limit or exclude our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
defective products under the Consumer Protection Act 1987.
We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise howsoever arising for:
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.